Refund policy
Return & Refund Policy
Returns We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
Non-Returnable Items The following items cannot be returned:
- Final sale or clearance items
- Handmade or custom orders (including crochet items)
- Earrings and other pierced jewelry (for hygiene reasons)
How to Start a Return To initiate a return, please contact us at [your email] with your order number and reason for return. We will provide you with return instructions within 2 business days.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email].
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.